01Agreement to these terms
These Terms of Service (“Terms”) are an agreement between you and Crystal Team Detailing (“Crystal Team”, “we”, “us”). They apply when you visit crystalteamdetailing.com, create an account, request a booking or quote, buy a gift card, or receive our services.
By checking the agreement box when you book, or by otherwise using our website or services, you agree to these Terms, our Privacy Policy, our SMS Terms and the Pricing Notice below. You must be at least 18 years old and authorized to arrange service on the vehicle, aircraft or vessel you book.
02Our services
We provide mobile detailing — interior, exterior and full details, plus the additional services listed on our website — at a location you choose in and around Central New Jersey. We also detail select private aircraft, boats and other specialty vehicles by custom quote.
Service descriptions, durations and photos on our website are general guides. Results depend on your vehicle's materials, age and condition. Some stains, odors, scratches, swirl marks and water spots can be improved but not completely removed, and we'll tell you if we expect that.
We may decline or stop any job if conditions are unsafe, if the work could damage the vehicle, or if we're treated abusively.
03Booking requests & confirmation
A booking made on our website is a request. It doesn't reserve the time — other customers can request the same time until we approve one. We review each request and may contact you to clarify details, suggest another time, or decline a request we can't fulfil.
When we approve your request, we text and email you a link to pay the deposit, and we hold the time for you for 30 minutes. If the deposit isn't paid within those 30 minutes, the booking expires automatically and the time is released to other customers. Your appointment is confirmed once the deposit is paid.
To keep the calendar fair, each customer can have only one approved booking waiting for a deposit at a time. If two of your bookings expire unpaid within 24 hours, we may pause new online requests from you for a day. We may also ask you to complete a quick verification (CAPTCHA) when activity looks unusual.
Custom quote requests (aircraft, boats and other specialty vehicles) follow the same steps once we've sent your quote.
Please give us accurate information — especially your vehicle size and type, address and contact details. Incorrect information may change the price or require rescheduling.
04Pricing notice & estimates
Prices shown online are starting prices for the service and vehicle type you select, and the total shown at checkout is an estimated total. Examples of things that can change the final price:
- heavy pet hair, sand, mud, mold, or excessive dirt or trash;
- deep stains, spills, strong odors (such as smoke), or sap, tar and overspray;
- a vehicle that is larger than, or different from, the size or type selected;
- a location outside our free service area, where a travel fee applies.
We'll inspect the vehicle and explain any adjustment before we begin. You can accept the adjusted price, choose a reduced scope of work at the original price, or reschedule or cancel. We won't charge an adjustment you haven't agreed to.
Aircraft, boats and other specialty vehicles are priced by custom quote only. No fixed price is shown online for them.
05Deposits & payment
A deposit (shown before you submit your request, currently $50) secures your appointment. It's paid online through the secure link we send when we approve your request. Card payments are processed by Stripe, and we never see or store your full card number.
The deposit is applied to your final price. The remaining balance — the final price minus the deposit — is paid on-site when the service is completed, by card, Tap to Pay or cash. After the service you'll receive a receipt.
If a deposit payment arrives after the booking expired and the time is no longer available, we refund it in full automatically.
06Cancellations & rescheduling
- 24 hours' notice or more: you can cancel or reschedule for free. We'll refund your deposit or move it to your new appointment.
- Less than 24 hours' notice, or no access to the vehicle when we arrive: we may keep the deposit to cover the reserved time and travel.
- If we cancel or reschedule — for example because of weather, safety or illness — you can choose a new time or a full refund of your deposit.
To cancel or reschedule, text or call 848-800-2211 or email [email protected], and include your booking reference.
07Your responsibilities
- Choose a safe, legal place for us to work where you have permission to have the vehicle detailed (for example, from your landlord, HOA, employer, marina or hangar operator).
- Make sure the vehicle is there and accessible at the appointment time, and provide keys or access if we need to open it.
- Remove valuables, cash, documents and personal items before we arrive. We aren't responsible for items left in the vehicle.
- Tell us beforehand about anything we should know — damaged or repainted paint, wraps, aftermarket parts, electrical problems, loose trim, or anything fragile.
- Tell us about hazardous conditions such as bodily fluids, mold, needles or pests. We may decline these jobs, or quote them separately.
08Vehicle condition & existing damage
We may walk around and photograph your vehicle before we start to record its condition. We aren't responsible for damage that existed before our service, or for damage that results from it — for example, failing or thin clear coat, peeling paint or wraps, cracked or loose trim, stone chips, worn upholstery, or badly fitted aftermarket parts that come loose during normal, careful cleaning.
09Weather & on-site conditions
We work outdoors at your location. Rain, extreme temperatures, high wind, or an unsafe or unsuitable work area may stop us from doing the work properly. In those cases we'll reschedule with you at no charge.
10Before & after photos
We may take before and after photos or videos of our work. We may use them on our website and social media to show our work, but we won't show your license plate, your address or other personal information. If you don't want your vehicle featured, tell us at any time and we'll respect that.
11Concerns & damage claims
If you're not happy with something, please tell us before we leave if you can, or within 48 hours of the service, with photos. We'll review it with you in good faith.
If you believe we damaged your vehicle, please tell us as soon as possible, within 48 hours, so we can inspect it. Please don't have it repaired before we've had a reasonable chance to look at it, unless it's an emergency.
12Gift cards
Crystal Team gift cards can be used toward any of our services. They don't expire and have no fees. They can't be exchanged for cash, except where the law requires it. If a gift card is lost, we'll reissue its remaining balance if we can verify the purchase.
13Accounts & sign-in
You sign in to your account with a one-time code sent to your verified email or mobile number. Keep access to that email and phone secure, and don't share your codes. You're responsible for activity in your account. We may suspend accounts or block requests that we believe are fraudulent or abusive.
14Emails & text messages
When you request a booking, a quote or a sign-in code, you agree that we may contact you by email and text message about it. That includes codes, confirmations, reminders, schedule changes, quotes and replies to your messages. The SMS Terms explain how our texts work, including how to opt out with STOP.
15Using our website
Please don't misuse our website. That includes submitting false or automated bookings, trying to get around our rate limits or security, scraping it, or interfering with how it works. The text, photos, videos, logos and design of this website belong to Crystal Team Detailing or are used with permission. You may not copy them for commercial use without our written consent.
16Warranties & liability
We perform our services with reasonable care and skill. Our website and online estimates are provided for convenience, and we don't guarantee that the website will always be available or error-free.
Unless the law does not allow it, our total liability for any claim arising from a service is limited to repairing the damage we caused or paying reasonable repair costs, up to the amount you paid for that service. We aren't liable for indirect or consequential losses, such as loss of use of the vehicle.
Nothing in these Terms limits our liability for our gross negligence, willful misconduct, or anything else that cannot be limited under New Jersey law. Nothing in these Terms waives rights you have as a consumer under New Jersey law, including under the New Jersey Consumer Fraud Act.
17Governing law
These Terms are governed by the laws of the State of New Jersey. If a dispute comes up, please contact us first — most problems can be solved with a conversation. Any dispute that can't be resolved informally may be brought in the state or federal courts located in New Jersey, or in small claims court where it qualifies.
18Changes to these terms
We may update these Terms from time to time. The “Last updated” date above shows when they last changed. Each booking is governed by the version you agreed to when you submitted it.
19Contact us
Crystal Team Detailing · Central New Jersey
Text or call 848-800-2211 · [email protected]
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