Privacy Policy

01Overview

This Privacy Policy explains how Crystal Team Detailing (“we”, “us”) collects, uses and protects your personal information when you use crystalteamdetailing.com, book or request a quote, sign in to your account, or contact us.

In short: we collect only what we need to schedule and perform your detail and to stay in touch about it. We don't sell your information, we don't use advertising trackers, and we never share your mobile number for anyone else's marketing.

02Information we collect

Information you give us

• Contact details — name, email address and mobile number.
• Service location — the address or map pin where we'll work, and any unit, gate or parking notes.
• Vehicle details — year, make, model, color and size, or a description of an aircraft, boat or other specialty vehicle.
• Booking details — services, date and time, notes, and your agreement to our Terms, with the date and time you agreed.
• Messages — what you send us by email, text or phone.
• Gift card details (when available) — purchaser and recipient names, emails and a personal message.

Information collected automatically

• IP address and basic request data — used to protect the site from spam and abuse (for example, limiting how many codes or bookings can be requested) and saved with your booking agreement.
• One essential cookie — keeps you signed in to your account. We don't use analytics, advertising or tracking cookies.
• Server logs — standard web server logs (IP address, browser type, pages requested), kept for about 14 days for security and troubleshooting.

Photos

We may take before and after photos of your vehicle. When we publish them, we don't show your license plate, address or other personal details. See our Terms.

03How we use your information

• to schedule, confirm, perform and follow up on your service, and to prepare quotes;
• to send sign-in and verification codes, booking confirmations, reminders, updates and receipts by email or text;
• to reply to your questions and requests;
• to run your account, including your booking history and gift cards;
• to prevent fraud, spam and abuse, and to keep the website secure;
• to keep business records and meet legal, tax and accounting obligations.

We don't send marketing texts. We'll only send you marketing emails if you ask for them, and every marketing email will let you unsubscribe.

04Text messages & your mobile number

See our SMS Terms for what we text, how often, and how to opt out.

05Who we share it with

We share personal information only with service providers that help us run the business. They may use it only to provide their service to us:

• Website hosting and security — our server host, and Cloudflare, which delivers and protects the website.
• Email — Titan Email, which sends and receives our email.
• Texts and calls — Quo (formerly OpenPhone), our business phone and text messaging provider.
• Maps — the booking map loads map images from OpenStreetMap. Address searches are sent to OpenStreetMap's Nominatim service through our server, so your IP address isn't passed on.
• Vehicle lists — make and model lists come from the U.S. NHTSA vehicle database. No personal information is sent.
• Payments — Stripe processes online deposit payments and handles your card details. We don't store full card numbers.
• Spam protection — if a booking looks unusual we may show a Cloudflare Turnstile check, which Cloudflare processes to tell people from bots.

We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business, in which case this policy continues to apply. We don't sell personal information, and we don't share it for targeted advertising.

06How long we keep it

• Your account and booking history — for as long as your account is active, and afterwards as long as we need them for business, tax and legal records (generally up to 7 years).
• Sign-in codes — they expire after 10 minutes.
• Anti-spam records (such as request counts by IP address) — deleted after about 2 days.
• Server logs — about 14 days.

07Your choices & rights

You can view and update your name, email and mobile number in your account. You can also ask us to:

• confirm whether we hold your personal information, and give you a copy;
• correct information that's inaccurate;
• delete your information, except what we have to keep by law;
• stop texting you — reply STOP to any text;
• stop any marketing email — use the unsubscribe link, or tell us.

Email [email protected] to make a request. We'll verify it's you, for example by sending a code to the email or phone on your account, and respond within 45 days. We honor these rights for everyone, including rights New Jersey residents have under New Jersey privacy law. We won't treat you differently for using them.

08Security

We protect your information with encrypted (HTTPS) connections, passwordless one-time-code sign-in, limits on repeated requests, and restricted access to our systems. No method of storage or transmission is completely secure, but we work to protect your information and will notify you if the law requires it.

09Children

Our services are for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we'll delete it.

10Changes to this policy

We may update this policy. The “Last updated” date shows when it last changed. If a change is significant, we'll tell you by email or on the website before it takes effect.

11Contact us

Questions about privacy? Contact Crystal Team Detailing:
[email protected] · text or call 848-800-2211